Tel: 01438 315898

28 High Street
Stevenage
Hertfordshire
SG1 3HF
Our Complaints Procedure
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  1. We try to maintain a high and professional standard in our work at all times but if you are unhappy about any aspect of the service you receive from us, or about the bill, we draw your attention to that section of our Terms of Business headed “Standards” where we explain how you can draw this to our attention and, if appropriate, the attention of others.
  2. If you have any need to contact us in this regard, then your concerns should be addressed to Paul Davies who is a Director of the firm and has overall responsibility of dealing with the complaints. Kindly address your complaint in writing setting out your name, address, the person dealing with the matter and the nature of your dissatisfaction.
  3. We will send an acknowledgement within 5 working days of receipt of the complaint. We will try our utmost to deal with your complaint as fairly and reasonably as possible. Where possible, we will try and arrange a meeting with you to discuss your concerns. If there is no follow up from you within 8 weeks of our response, we will treat the matter as resolved.
  4. If you are not satisfied with how your complaint has been handled, you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk. For more information, you may visit their website: www.legalombudsman.org.uk. Complaints to the Legal Ombudsman should usually be made within six months of the date of the final letter from us. The Legal Ombudsman can investigate complaints up to 6 years from the act or omission or within 3 years from when you discovered the reason for the complaint.